This document also explains the rom monitor rommon recovery procedure with respect to the supervisor engine 32 and supervisor engine 720. The user was unsure so when asked cisco to confirm it, as they could decode the crashinfo in more detail. Cisco communication media module for catalyst 6500 series switch and cisco 7600 series router installation and verification note. The catalyst 6500 is a modular chassis network switch manufactured by cisco systems since 1999, capable of delivering speeds of up to 400 million packets per second. On the catalyst 6500sup720 that runs cisco ios, the sp will boot first. Configuring hsrp in cisco 6500 switches this document provides a sample configuration for hsrp in cisco 6500 series switches for high availability and for vlan redundancy. Change sup2 card on cisco 6500 from hybrid to native mode. Software forced crash, pc 0x402d3920 cisco community. This document applies to the supervisor 720based systems that run cisco ios software releases prior to 12. We have cisco 6500 and 3500 series switches doing most of our network traffic. Cisco catalyst 6500 switch and 7600 router denial of. System receives a software forced crash while a password recovery procedure on a supervisor engine 720 is performed, the switch can crash while you break in order to gain access to the console of the rp. Troubleshooting a cisco 6500 crash ruhann switching march 10, 2010 june 19, 2010 5 minutes i was asked recently to share some knowledge about the support of the cisco 6500 switches as the information available on the doccd could be fairly overwhelming.
Cisco as5200 software cisco as5300 series cisco as5350 cisco as5400 cisco asa 5500 series cisco as5850 cisco ata series cisco bpx series cis carrier routing system. Routermall is your premier online reseller of quality used cisco 60006500 series switches. System received a software forced crash signal 0x17, code 0x41e0, context 0x41e3eb34. Type no after each setup question, or press ctrlc to skip the initial setup procedure. Understanding that all networks vary, and setting the assumption that the environment is a single data center, multiple remote office enterprise with ipvpn wan connections. We have not had any success converting the 6500 to native mode. A vast majority of software forced crashes are caused by cisco ios software bugs, although some platforms such as the old cisco 4000 can report a hardware problem as a software forced crash.
On the catalyst 6500 that runs cisco ios, the sp boots. System returned to rom by sw reset sp by error a software forced crash. If memory allocation failure error messages are present. Stack for process ace hapi running low, 06000 %softwareforced reload conditions. Cisco ios software, iosxe software, catalyst 4500 l3 switch software cat4500euniversalm, version sup720 layer 2 and layer 3 unicast troubleshooting virtual. Cisco 6500 requiring boot command from rommon i have a customer that has a 6500 series chassis that whenever it reboots requires the boot command from rommon to load the ios. Cisco 6500 series supervisor engine, integrated fabric, pfc3bxl, msfc3. There are three modes in redundancy for the standby supervisor when native cisco ios software is used. The advice here from the user is to replace the supervisor. System received software forced crash solutions experts.
This document explains how to recover a cisco catalyst 6500 6000 series switch that runs cisco ios. Software forced crash, bus error, software watchdog timeout, and so on but if you would do it, there is a pretty trick. From its catalyst 6500 ethernet switch rollout to 2011s transformation, the networking giant has a rich history. System received a software forced crash signal 0x17, code. A 6500 comprises a chassis, power supplies, one or two supervisors, line cards and service modules. A p p e n d i x troubleshooting during power up, your cisco catalyst 6500 series switch or cisco 7600 series internet router goes through a system check. Active supervisor has major online diagnostic failure 0x0. Looking over the crashdata that the user could see and then compared to data that the user could find it, looked like it could be a hardware fault. Cisco 6500 series switches are used by many organizations. Siwtch a is active state of hsrp and switch b is in standby state.
While a password recovery procedure on a supervisor engine 720 is performed, the switch can crash while you break in order to gain access to the console of the rp. Recovering a catalyst 65006000 running cisco ios system. A cisco catalyst 65007600 might crash due to memory corruption on the route. Crossplatfrom release notes for cisco ios release 12.
Also, you should ask cisco for a bug scrub of any new ios version which you are interested in. Its been about a year and a half since i asked the question in this blog, is the cisco 6500 series invincible. A watchdog timeout may cause a softwareforced reload on a router. Sharing wan interfaces with the cisco 7xxx family of routers, the cisco catalyst 6500 supports a wide variety of the proven port adapter module form factors via the cisco catalyst 6500 flexwan modules. Disaster recovery for supervisor engines running cisco ios software, page 31 if the cmm image fails to load properly, a crash information file is generated and then saved in the cmm bootflash.
System received a software forced crash at the moment i am in rommon mode and cannot go back to the enable mode. We were making some test with 4 cat 6500 prior to insert them to the core and one of them, suddenly sent this message. After the rp gains control, initiate the break sequence. System received a software forced crash signal 0x17, code 0x24.
Cisco catalyst 6500 series intrusion detection system. Cisco 6500 and 6800 families provide great options. Cisco router how to view the crash file posted on friday september, 25 2009 1 comment when working with cisco it can be helpful or sometimes necessary to have a. Follow these links to troubleshoot the specific type of crash your router. Critical milestones in cisco history network world. Catalyst 60006500 system crashes troubleshooting cisco. In certain conditions this is purposely coded and expected. System received a software forced crash signal 0x17, code 0x24, context 0x43bc3de4 pc 0x40143a20, cause 0x1820. Cisco systems offers the catalyst 6000 family in several different chassis options. The cisco catalyst 6500 6000 switches can unexpectedly reload during the bootup process. This system check also includes all the modules for example, the mwam that are installed. The catalyst 6000 family comprises the catalyst 6000 and 6500 series switches. It is used to generate a call from a cisco router to test a dialpeer and trunk configuration.
Password recovery procedure for the catalyst 6500 with. Almost all hosts are plugged directly into these switches. A cisco 6500 switch may crash and be forced to remain in rommon. Cisco catalyst 6500 series intrusion detection system idsm2 services module cisco integrated network security solutions enable organizations to protect. System received a software forced crash signal 0x17, code 0x41cb0000, context 0x41ccfa94 pc. Swapped out the chassis as tech guy ran through loads of stuff with. All our gear is cleaned, fully tested by manufacturer certified technicians and covered by our industry leading 1year enduser warranty. I hope this provides a good insight how to deal with a 6500 crash. Cisco 6500 troubleshoooting by augusto pires issuu. Catalyst cisco 6000 series cisco catalyst 6500 series.
Introduction this document provides information on how to troubleshoot common issues on the cisco catalyst 65006000 series switches that run catalyst os catos system software catos on the. The cisco catalyst 6500 supervisor engine 2t is designed to deliver higher performance, better scalability, and enhanced hardwareenabled features. Through a forwardthinking architecture that uses a common set of modules and os software across all cisco catalyst 6500 series chassis figure 1, the catalyst 6500 series delivers a high level of operational consistency that optimizes it infrastructure usage and enhances return. Softwareforced crashes are typically caused by cisco ios software bugs.
Cisco catalyst 6500 series switches and cisco 7600 series internet routers are vulnerable when running the following software releases. Mcl is generated at the active supervisor engine and a reload into rpr mode is forced for the standby supervisor engine. In those conditions you may see messages similar to the following on the console and in the crashinfo file. Because customers look for modularity in offered slots, the catalyst 6000 and 6500 offer six and nineslot chassis versions. System received a software forced crash signal 0x17, code 0x24, context 0x617efa04 pc 0x6011b208, cause 0x820, status reg 0x34018002. There are many time we have looked at newer ios versions because cisco added something we want to use, but based on the bug scrub or lab testing, we have decided. One day off in god knows how long and the core cisco catalyst 6500 swith fails. Cisco catalyst 6500 series supervisor engine 2t xl. The catalyst 6500 also offers a slot chassis and a. The show version and show stacks commands provide you with output that gives you an indication of the type of the crash that occurred, such as bus error, or software forced crash. Software forced crash, bus error, software watchdog timeout, and so on.
If your supervisor 720 runs cisco ios software release 12. Cisco 6500e installation and verification manual pdf. Cisco catalyst 6500 series switches and 7600 series internet routers with the. Cisco 6500 upgrade with redundant supervisor bizzards blog. An attacker could send a malicious request that could crash the device, forcing a reload. The following stacklow message will be seen in the crashinfo file. I have changed to confreg 0x2102 but still after reset it. Cisco catalyst 6500 series switches deliver secure, converged services and provide scalable intelligent multilayer switching performance for both enterprise and serviceprovider networks the cisco catalyst 6500 series switch optimizes it infrastructure utilization that supports an unparalleled range of services including data and voice integration and lan. Enabling an increase in cisco catalyst 6500 chassis interface portdensity and servicesmodule con. Find answers to change sup2 card on cisco 6500 from hybrid to native mode from the expert community at experts exchange. In the above example we have two cisco 65 switches with sup 720 with ios 12. Software forced crash, pc 0x402d3920 hi frens, i have a ws6509e which is running on below ios had a software reset yesterday, however i am not able to identify the exact reason for this to happen.
Its been a reliable solution for many networks, which warrants the question. This indicates that it is a cisco ios software problem. Srb2 will crash because it wont recognize the s chassis sre will crash because it recognizes the sup32 as you paid money to the other bu, and we cant have that. On the catalyst 6500 that runs cisco ios, the sp boots first. Buysell used cisco 60006500 series switches 247 at. The cisco catalyst 6500 series provides lan, wan, and man convergence in a single multilayer switching platform.
A software forced crash occurs when the router detects a severe, unrecoverable error, and reloads itself so that it does not transmit corrupted data. Subsequent attempts to establish sso, after removing the offending. Wssup720, wssup7203b reset to factory default we hope this can help some of you to reset your sup720 back to default. You can also get crash type information from the crashinfo and show context commands. Cisco switchingrouting 6500 with sup720 recovery from.
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